General Cleaning Services Procurement Contract

1. Parties

1.1. Company: ……………………… located at ……………………… address (hereinafter referred to as “COMPANY” in the Contract).
1.2. Contractor: ……………………… located at ……………………… address (hereinafter referred to as “CONTRACTOR” in the Contract).
The Parties will be referred to collectively as “Parties” and individually as “Party”.

2. Subject, Scope and Definitions

2.1. The subject of this Agreement is the provision of general cleaning services by the CONTRACTOR for the interior and exterior common areas, offices, toilets, corridors, stairs, elevators, windows and floors of the building owned by the COMPANY at the address ………………………. 2.2. Definitions:

• Service Areas: All areas whose boundaries are shown in Annex-1 Service Areas Plan, which is an annex to the contract

• SLA/KPI: Service Level Commitments (SLAs) and Performance Indicators (KPIs) as listed in Appendix 2 .

• Work Plan: Day/Night/Weekend shift schedule and duty rosters included in Appendix 3

• Materials and Equipment List: Appendix 4.

• Personnel List and Documents: Appendix-5 (personnel records, driver's license/ID, social security registration, training records, etc.).

• MSDS/Product Safety Data Sheet: Appendix 6 (Turkish MSDS for the chemicals used).

3. Work Structure and Service Levels

3.1. Daytime (spot cleaning): One female cleaning staff member will be assigned to the COMPANY during weekdays, within working hours ; continuous cleaning of restrooms and common areas, monitoring and replenishment of supplies. 3.2. Nighttime general cleaning: General cleaning with four staff members (including one team leader) between 22:00 and 06:30 on weekdays (except Friday) . 3.3. Weekend: Weekly general cleaning (detailing, polishing, interior glass, etc.) between 09:00 and 18:00 on Sundays . 3.4 . On -site replacement: In case of illness/leave, etc., equivalent qualified replacement personnel will be provided on the same day. 3.5. Inspection Tours: The team leader will fill out the shift start/end checklist ; a daily report will be submitted to the COMPANY in Appendix-7 format. 3.6. SLA/KPI Summary:

• Emergency call response time: ≤ 15 minutes, standard request response time: ≤ 60 minutes.

• Toilet cleaner stockout rate: 0% target, monthly tolerance ≤ 1%

• Daily audit score: ≥ 90/100 (Appendix 2 criteria).

• Staff attendance (absence): ≤ 2%/month.

• Internal glass stain complaint: ≤ 2/month; external glass replacement: every 15 days (provided air/access is suitable).

4. Implementation Standards (Sample Work Steps)

4.1. Toilets: Trash change, toilet/urinal disinfection, sink-faucet-mirror cleaning, soap dispenser/towel/toilet paper replenishment, floor sweeping-mopping, use of limescale/rust remover products according to instructions, regional cleaning with a red cloth , toilet bowl replacement. 4.2. Corridors: Trash collection, dusting of seating areas, ashtrays, fan coil surfaces, glass tables; floor mopping; polishing of wooden doors; appropriate product for laminate surfaces. 4.3. Windows: Exterior windows every 15 days with expert personnel/equipment; interior windows at night or on weekends. Extension systems and safe equipment use for inaccessible surfaces. 4.4. Office/Rooms: Waste collection (double bag technique), dusting/cleaning of desks, chairs, shelves, tables, and cabinets, cleaning of fan coils and window sills, cleaning of dirty ashtrays, separation/cleaning of dried flowers, vacuuming/mopping of floors, separation of blue and red cleaning cloths , attention to document organization. 4.5. Stairs, Elevators, and Common Areas: Daytime spot cleaning; edge/bottom vacuuming, wiping of panel/sculpture surfaces with appropriate products; planned tile cleaning in restrooms (at night). 4.6. Floor Maintenance: Crystallized/polymerized polishing upon request; daily mopping; nighttime polishing/new polish applications.

5. Transportation and Ancillary Services

5.1. Cleaning staff transportation/porterage tasks. Suitable personnel can be provided upon request, at an additional cost.
5.2. Pest Control: Periodic indoor/outdoor pest control will be carried out upon request, at a mutually agreed price, a licensed team (reports and labels will be filed).

6. Personnel, Occupational Health and Safety and Compliance

6.1. All personnel are employees of the CONTRACTOR ; all obligations regarding employment declarations, social security contributions, seniority/notice pay, overtime, leave, clothing, transportation, meals, etc. belong to the CONTRACTOR . 6.2. In accordance with Law No. 6331 , risk assessment, on-the-job and periodic training, PPE (gloves, goggles, non-slip shoes), and machine/chemical instructions are provided by the CONTRACTOR and documented with Annex 5/Annex 6. 6.3. The COMPANY may request the replacement of personnel it deems unsuitable within 7 working days . 6.4. Chemicals are stored/labeled in accordance with their MSDS ; no mixing is done , and waste is separated in accordance with the legislation.

7. Materials, Products and Equipment

7.1. All machinery, equipment, and chemicals to be used in daily cleaning shall be provided by the CONTRACTOR and kept in working and safe condition. 7.2. Consumables (liquid soap, toilet paper, paper towels, etc.) shall be provided by the COMPANY ; upon request, they may be supplied by the CONTRACTOR and invoiced at cost + service fee (separate order/approval required). 7.3. MSDS and product instructions shall be kept on-site for each product used (Appendix-6).

8. Audits, Reporting, and Meetings

8.1. The COMPANY may conduct announced/unannounced inspections; it will document any irregularities.
8.2. The CONTRACTOR daily shift reports, weekly breakdown/malfunction reports (notified to Administrative Affairs), monthly performance summaries , and training records.
8.3. Monthly service evaluation meetings will be held; action plans will be followed up in writing.

9. Pricing, Billing, and Price Adjustment

9.1. Service fees are invoiced on a monthly basis. 9.2. The COMPANY will transfer the invoice issued within the first … business day of each month to the IBAN specified by the CONTRACTOR within … business days following the invoice date. 9.3. The contract period is 1 (one) year, and the prices valid for the period …/…/….–…/…/…. will be revised every 6 months according to the Turkish Statistical Institute Consumer Price Index (CPI) or an index to be determined by the Parties (upper increase limit ………%). 9.4. Crystallized/polymerized polish unit price per m²: …… TL + VAT / …… TL + VAT ; the chemical cost of ……… TL + VAT will be invoiced separately for the first application. 9.5. Stamp duty and applicable taxes/fees are the responsibility of the parties according to the legislation; VAT will be calculated separately.

10. Contract Duration and Commencement

10.1. This agreement enters into force on …/…/…. and is valid until …/…/…. It may be extended by written agreement

11. Violations, Correction Time, and Performance Interruptions

11.1. The COMPANY shall notify the CONTRACTOR in writing of any discrepancies it identifies; the CONTRACTOR is obligated to rectify them within 7 days ( 4 hours in urgent cases such as critical hygiene/consumer interruptions ). 11.2. Performance interruption (example):

• SLA violation (emergency response time overruns): 2% of the daily service fee.

• WC consumable stock-out (per unit event): 1% of the daily service fee.

• Audit score < 90: 2%; < 80: 5% deduction.
  Deductions will be applied to the next invoice; total deductions in a month 15% of the monthly fee .

12. Penalty Clause

12.1. In the event that the COMPANY's equipment/assets are damaged as a result of the CONTRACTOR's breach of its obligations, the CONTRACTOR agrees to pay a penalty of ………… TL/USD , limited to the direct damages incurred, upon the COMPANY's first request, without any notice or warning. 12.2. The penalty shall be applied insofar as it is not excessive , in accordance with Article 182 of the Turkish Code of Obligations ; payment of the penalty shall not prevent the COMPANY from claiming further material damages and expenses

13. Privacy and GDPR

13.1. The CONTRACTOR and its personnel shall comply with the confidentiality obligations regarding the COMPANY's trade secrets, personal data, and sensitive information ; the information shall be used solely for the service and shall not be shared with third parties. 13.2. If acting as a data processor under Law No. 6698 on the Protection of Personal Data (KVKK) , the Parties shall sign Annex-8 KVKK Protocol ; technical and administrative measures shall be taken.

14. Subcontracting, Assignment and Non-Competition

14.1. The CONTRACTOR may not subcontract all or part of the work without the COMPANY's written consent . 14.2. The assignment of the contract is subject to the COMPANY's prior written approval. 14.3. The CONTRACTOR's personnel shall act in accordance with the COMPANY's working style/understanding during their duties; they may not engage in uncompetitive behavior such as soliciting or influencing recruitment

15. Liability, Insurance and Indemnification

15.1. The CONTRACTOR shall compensate for any damages caused to third parties and/or the COMPANY due to the fault/negligence of its own personnel.
15.2. The CONTRACTOR Employer's Liability and Third Party Liability insurance adequate coverage ; submit the policies at the start of the contract and without interruption .

16. Force Majeure

16.1. Obligations are suspended in the event of force majeure such as natural disasters, war, terrorism, epidemics, strikes/lockouts, extreme meteorological conditions unsuitable for external access, etc. The affected party shall give written notice within 48 hours . If the force majeure event exceeds 30 days, the parties shall negotiate termination/adaptation.

17. Termination

17.1. One party shall notify the other party of its default in writing; if the default is not remedied within the given time, the right to terminate the contract immediately for just cause shall arise. 17.2. The COMPANY may terminate the contract without giving any reason, with 30 days' prior written notice (payment for work performed will remain). 17.3. Upon termination, the CONTRACTOR shall hand over the site in an orderly manner within 5 business days ; and deliver the key/tag/card and documents.

18. Notification

18.1. The addresses of the parties at the beginning of the Agreement are their notification addresses. KEP/UETS/e-mail are valid within the scope of Article 18/3 of the Turkish Commercial Code. In case of address changes, if there is no written notification, notifications made to the old address shall be deemed valid.

19. Applicable Law and Jurisdiction

19.1. This agreement the laws of the Republic of Turkey.
19.2. In case of disputes, the ……………… Courts and Enforcement Offices shall have jurisdiction.

20. Miscellaneous Provisions

20.1. Severability: The invalidity of any provision shall not affect the other provisions.
20.2. Waiver: Failure to exercise any right shall not be considered a waiver.
20.3. Amendment: are only possible through written and signed additional protocols.
20.4. Order of Priority: In case of conflict, (i) the Agreement, (ii) Annex 2 SLA/KPI, (iii) Annex 3 Work Plan, (iv) other annexes shall have priority.

21. Effective Date and Copy

21.1. This Agreement has been drawn up and signed in … copies on …/…/20…

CONTRACTOR
Title: ………………………
Authorized Person: ………………………
Signature/Stamp: …………………
Address/KEP: …………………

COMPANY
Name: ………………………
Authorized Person: ………………………
Signature/Stamp: …………………
Address/Registered Electronic Mail: …………………

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Attachments (sample content)

• Appendix 1: Service Areas Plan (floor plans and area list)

• Appendix 2: SLA/KPI Criteria and Scoring Form

• Appendix 3: Shift and Duty Schedules (day/night/weekend)

• Appendix 4: Machinery, Equipment and Consumables List (brand/model/spare parts)

• Appendix 5: Personnel List and Social Security/Leave Documents, Occupational Health and Safety Training Records

• Appendix 6: MSDS and Chemical Usage Instructions

• Appendix 7: Daily/Weekly/Monthly Report Templates

• Appendix 8: GDPR Protocol (if applicable, in the capacity of data processor)

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Application Notes (practical)

• A performance reduction mechanism was added alongside the penalty clause ; the two systems work together, but in a balanced way.

• Access equipment and weather conditions must be recorded for exterior glazing work

• the insurance (IMM + Third Party) coverage amounts according to the project.

• supplies the consumables , and the CONTRACTOR supplies them, a separate order form and price list .