Consumer Rights

Consumer Law…

Consumer Law is the branch of law that deals with the relationship between consumers and sellers, considering the health, safety, and economic interests of the consumer; it provides guidance and measures to support the consumer in this regard, and regulates provisions aimed at compensating the consumer for any damages incurred.

 

Consumer Laws….

Regulations concerning consumer law in Türkiye were first established in 1995 with Law No. 4077 on the Protection of Consumers. Subsequently, some amendments were made to this law, and in 2014, Law No. 6502 on the Protection of Consumers was created.

Consumers can seek advice from experienced lawyers in the process of pursuing their rights .

Consumer rights…

Today, as technological capabilities increase, consumers who benefit from them interact with a complex network of vendors. Consumers may sometimes encounter problems at this point, and their rights are protected under the Consumer Protection Law. In this context, consumers have the following rights:

1- The right to have basic needs met.

2. The right to security and to feel safe.

3. The right to freely choose goods and services.

4. The right to access information.

5. The right to education.

6- Right to compensation.

7. Right of representation.

8. Everyone has the right to a healthy environment.

 

In order for a legal dispute arising from such a contract to be evaluated within the scope of the Consumer Rights Law…

1. One of the contracting parties is a consumer
2. The seller, as the other party to the contract, is required to provide goods or services as part of their commercial activity.

 

The types of contracts covered under the Consumer Protection Law are…

The types of contracts covered under the Law No. 6502 on Consumer Protection are:

1. Installment sales contracts
2. Consumer credit agreements
3. Housing finance contracts
4. Contracts concluded outside the workplace
5. Distance contracts (especially contracts concluded through various means such as the internet and telephone)
6. Distance contracts relating to financial services
7. Timeshare and long-term vacation service contracts
8. Package tour contracts
9. These are subscription agreements

 

The competent court to which a consumer can apply in consumer rights disputes…

In disputes arising from consumer activities and transactions related to consumers, lawsuits are filed in consumer courts. Thanks to the Consumer Protection Laws numbered 4077 and 6502, consumers are now increasingly in a more advantageous position through these laws. Having gained an advantage over economic enterprises, consumers can apply to Consumer Courts when they encounter any disputes.

 

Legal disputes that consumers frequently encounter in their commercial activities…

Consumer disputes with businesses can stem from the other party, or the problems can originate from the consumer themselves. Examples of consumer-related problems include:

• Reimbursement of expenses commonly encountered in loan agreements
• Refund of loan fees to the consumer,
• Consumers can get a refund for fixed telephone charges that have been found to be unfair

In similar commercial disputes, consumers can benefit from the assistance of a consumer lawyer. Other frequently encountered disputes include:

• Consumer law covers products that break down or malfunction within the warranty period
• Pyramid sales contract,
• Unfair terms in contracts,
• Installment sales,
• Timeshare,
• Door-to-door sales,
• Consumer loans,
• Housing finance,
• Subscription agreements,
• On platforms like those displaying commercial advertisements, consumers can protect their rights under the Consumer Protection Law by consulting consumer lawyers.

 

Within the scope of Consumer Law, here are some areas where we can assist you, the consumers…

1. The purpose of applying to the Arbitration Board on behalf of consumers is to resolve the problems they encounter
2. Filing and following up on lawsuits in consumer courts,
3. Applications that consumers will make to the Competition Board,
4. Consumer applications to the Advertising Board,
5. Establishing dealership and branch relationships,
6. Resolution of disputes arising from defective goods or defective services,
7. Disputes arising from timeshare holidays,
8. Disputes arising from housing finance contracts,
9. Disputes arising from warranty products,
10. Door-to-door sales – disputes arising from distance selling,
11. Disputes arising from unfair conditions,
12. Disputes arising from credit card agreements and usage,
13. The company offers legal services that can be summarized as filing applications, initiating lawsuits, and following up on cases arising from package tours, as well as all matters falling under consumer rights law.